RAISED Hoodie

Return & Refund Policy

Thank you for shopping at our online store. We value your satisfaction and strive to provide the best possible products and services. If you are not completely satisfied with your purchase, you may be eligible to return the item for a refund under the terms of this Return & Refund Policy.

Please read the following terms and conditions carefully to understand our Return & Refund Policy:

• Return Eligibility

To be eligible for a return, your item must meet the following conditions:

a. The item must be unused, in the same condition that you received it, and in its original packaging. b. The return request must be initiated within 30 days from the date of receipt of the item. c. The item must have been purchased directly from our online store.

Please note that some items may be marked as "non-returnable" or "final sale" in the product description. These items cannot be returned or exchanged.

• Return Process

To initiate a return, please follow these steps:

a. Contact our Customer Support team via email (contact@raised.org) and provide your order number, item description, and the reason for the return. b. Our Customer Support team will review your request and, if eligible, provide you with a Return Authorization (RA) number and a return shipping address. c. Pack the item securely in its original packaging, including all accessories, warranty cards, and other materials. Be sure to include a copy of the original invoice or proof of purchase. d. Write the RA number clearly on the outside of the package and ship it to the provided return shipping address.

Please note that customers are responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your item is safely returned to us.

• Refund Process

Once your return is received and inspected, we will send you an email notification of the approval or rejection of your refund. If your return is approved, a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 business days.

Please note that shipping charges are non-refundable. The cost of return shipping will not be included in your refund.

• Late or Missing Refunds

If you haven't received a refund within the specified time frame, please follow these steps:

a. Check your bank account or credit card statement. b. Contact your bank or credit card company, as it may take some time for the refund to be officially posted. c. If you've completed these steps and still haven't received your refund, please contact our Customer Support team at contact@raised.org for further assistance.

We reserve the right to modify this Return & Refund Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

Shipping Information Policy

We are committed to providing efficient and reliable shipping services to all our valued customers. Please read the following Shipping Information Policy to better understand our shipping procedures and rates.

Shipping Rates

a. Continental US: We offer a flat rate of $3.95 for all orders shipped within the continental United States, regardless of the size or weight of the package.

b. Overseas: For orders shipping outside the continental US, the shipping cost will be billed at the current rate provided by our shipping provider. This rate will be calculated and displayed during the checkout process, prior to the completion of your order.

Shipping Carriers

We partner with major shipping carriers, such as USPS, UPS, FedEx, and DHL, to ensure timely and secure delivery of your orders. The choice of carrier will be determined by the shipping destination and the size of your package.

Shipping Times

a. Continental US: Orders shipped within the continental US typically arrive within 3-7 business days, depending on the shipping destination and the carrier. Please note that our processing time, which includes order verification, packing, and dispatching, may take an additional 1-3 business days.

b. Overseas: Delivery times for orders shipping outside the continental US will vary depending on the destination country and the chosen shipping carrier. International shipping times can range from 7-21 business days, excluding any potential delays due to customs clearance.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track the status of your package. Please allow up to 24 hours for the tracking information to become available on the carrier's website.

Customs, Duties, and Taxes

For overseas shipments, customers are responsible for any customs duties, taxes, or fees that may be incurred upon delivery. These charges are not included in the shipping cost and will be billed separately by the destination country's customs office.

We reserve the right to modify this Shipping Information Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.